Altoona COC

For participants that attended my presentation to the Altoona COC “Leveraging UX principles for CX success online and off”, I’ve included my slides and the corresponding worksheets for future use.

The 5 disciplines of UX that apply to CX design.



More about this presentation

This presentation and workshop covers the basics of user experience design and how those principles can be applied for designing customer experiences both online and off. This workshop was developed specifically for small businesses that need a quick and simple way to address gaps in the customer experience.